Performs office duties under regular supervision for all departments by performing the following duties:
Position Description
Counts and reconciles the safe at opening, shift change, and at closing with a manager present; maintains an adequate amount of change to be kept in the safe
Makes change for food and beverage servers, bartenders, and retail associates; makes and distributes Staff banks for both bartenders and retail associates
Reconciles net sales to individual sales audits
Distributes, tracks, and replenishes crash kits as needed
Answers telephones and directs calls to the appropriate person and/or department in a friendly, enthusiastic tone. Answers questions to the best of ability and/or directs questions to the appropriate person; writes and delivers accurate messages in a timely manner
Audits mail and distributes to appropriate party
Files and maintains department files and records; maintains department logs, records, and files
Maintains inventory of and distributes radios, keys, and pagers
Performs administrative duties and in-house errands as requested
Assists management in training new Staff Members within their department when applicable
Maintains constant communication with host Staff on current quoted/wait times for Guests
Laminates new Staff Member nametags
Sells and distributes uniform components to Staff Members
Distributes, tracks, and maintains promotional items
Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to Guests; establishes rapport with all Guests through name recognition
Notifies Manager/Supervisor of low inventory and recommends new inventory; communicates opportunities and concerns
Performs other duties and tasks as assigned or determined by Management or Supervisors
Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to Management
Adheres to all company policies and procedures as established in the Staff Member Handbook
Skills and Experience
Good written and verbal communication skills
Ability to interact professionally with other departments and outside contacts
Ability to complete a heavy workload and handle multiple tasks in a fast-paced environment with minimal supervision
Six months in a guest service role with high volume cash handling experience required
One to two years of Microsoft Office to include proficiency in Excel and Word
High-volume phone answering experience preferred
Clerical experience and typing speed of 25 wpm; or equivalent combination of education and experience
EDUCATIONAL REQUIREMENTS:
High school degree or GED preferred
Health permit/food safety cards. Staff Member is required to obtain cards individually and provide proof of possession prior to first day of employment